Fido

AI Case Management

Fido

AI Case Management

Fido

AI Case Management

O V E R V I E W

Fido is an AI-powered IoT case management system for police detectives. A smart pen digitizes handwritten field notes in real-time and uses AI tagging to categorize evidence automatically.

M Y R O L E

User Research, Product Ideation, Concept Mapping, Information Architecture, IoT Ecosystem, Business Model, 3D Modeling + Rendering, Hi-Fi Prototyping

T E A M

Product Designer (me), UX Designer, Developer

I M P A C T

93.8 SUS, 92 NPS

D U R A T I O N

March 2025

2 Months

March 2025

2 Months

T O O L S

P R O B L E M S T A T E M E N T

How might we minimize paperwork for detectives, allowing them to focus more on on-site investigations and resolve cases faster?

I N T R O D U C I N G F I D O

We designed a pen that writes on paper digitizes notes in real time

It writes. It records. It learns. Powered by NLP and machine learning, it identifies key information and applies smart tags automatically.

U X R

How did we get here?

We started with Double Diamond research

And discovered

competitors were solving some other problems

Competitors offered complex, high-tech platforms -while we asked: what if detectives need a niche tool designed just for them?

U S E R J O U R N E Y

This niche approach meant we had to understand:

how do detectives actually work?

This niche approach meant we had to understand: how do detectives actually work?

K E Y I N S I G H T S

After four weeks of research and detective interviews

- here's what we found

Challenge 1

Critical Details Get Buried in Notes

Challenge 2

Investigations Are Hard to Capture in Real Time

Challenge 3

Reporting is Time-Consuming and Inconsistent

Challenge 4

Making Sense of Complex Case Data

I D E A T I O N

So we brainstormed:

how do we create real value for them?

So we brainstormed:

how do we create real value?

The Value Proposition Canvas helped us understand how the proposed tool creates value for detectives by addressing their tasks, challenges, and desired outcomes.

S T O R Y B O A R D

Before we continue

—a quick peek at Fido in action

Before we continue—a quick

peek at Fido in action

Before we continue——a quick

peek at Fido in action

P R O T O T Y P I N G

We thought:

what if their everyday pen became

their smartest partner?

We thought:

what if their everyday pen became

their smartest partner?

We thought:

what if their everyday pen became their smartest partner?

We noticed detectives carry a pen and notepad every day on the field—so we designed our idea around that habit

Developed through 65+ sketches across

30+ pages into one compact, versatile design.

Developed through 65+ sketches across

30+ pages into one compact, versatile design.

Developed through 65+ sketches across 30+ pages into one compact, versatile design.

We mapped the pen IoT ecosystem

to prove the concept worked

We mapped the pen IoT ecosystem

to prove the concept worked

We mapped the pen IoT ecosystem to prove the concept worked

Get High-res Ecosystem Blueprint here.

T E S T I N G

Next, we designed screens and testing

revealed two critical screens

Next, we designed screens and testing revealed two critical screens

/ / I S S U E # 1

Home Page

Users struggled to locate notes

Cluttered interface forced users to guess for information

Users wasted time searching for information instead of solving cases

Before

M Y A P P R O A C H

I reorganized the homepage around the core concept of digitizing notes—displaying all case-related notes upfront so detectives see what matters instantly instead of navigating buried tabs.

As note folders became the homepage focus,

we explored their design.

As note folders became the homepage focus, we explored their design.

Once folders were designed, we moved

to the pages within them.

U X I M P R O V E M E N T

100% of users easily found notes within case folders

85% users experienced smoother navigation through visual hierarchy

All important information was immediately accessible—no more searching

Before

After

/ / I S S U E # 2

Digitized Notes Page

Too much text made reviewing notes overwhelming.

Tags were difficult to discover and use.

Users couldn’t distinguish critical information from supporting notes.

Before

M Y A P P R O A C H

I solved this by placing AI strategically at three different points in the detective's workflow—making tags clear, reducing cognitive load, and keeping focus on evidence analysis.

U X I M P R O V E M E N T

Handwritten notes were summarized & shown in a focused full-screen

AI interaction pattern made tags clearly visible and easily accessible

75% users quickly found relevant information through prioritization

I M P R O V E M E N T 1
Full-Screen AI Summary (Immersive Pattern): Handwritten notes
summarized and displayed full-screen for focused review.
I M P R O V E M E N T 2
Hover-Triggered Suggestions (Assistive Pattern): Intelligent tag recommendations
appear on hover—detectives refine, or create tags on the spot.
I M P R O V E M E N T 3
Background Context Panel (Embedded Pattern): Related evidence and case
data surface automatically in the side panel without interrupting analysis.

I M P R O V E M E N T 1
Full-Screen AI Summary (Immersive Pattern): Handwritten notes
summarized and displayed full-screen for focused review.
I M P R O V E M E N T 2
Hover-Triggered Suggestions (Assistive Pattern): Intelligent tag recommendations
appear on hover—detectives refine, or create tags on the spot.
I M P R O V E M E N T 3
Background Context Panel (Embedded Pattern): Related evidence and case
data surface automatically in the side panel without interrupting analysis.

R E S U L T S

Finally detectives approved

it for their workflow

Finally detectives approved

it for their workflow

You’re doing real problem-solving work here. The pen is a game-changer- a must-have solution.

Captain Roger Spurgeon

Homicide Commander @ IMPD

Captain Roger Spurgeon

Homicide Commander @ IMPD

/01

I love Dashboard’s well-structured, clear visual hierarchy, so nothing gets lost.

Eli McAlister

Lieutant @ IMPD

Eli McAlister

Lieutant @ IMPD

/02

The tags are a brilliant USP - it simplifies tasks immensely.

Killed it!

The tags are a brilliant USP - it simplifies tasks immensely.

Killed it!

The tags are a brilliant USP - it simplifies tasks immensely.

Killed it!

Ron Brumbarger

Founder - Team Monocles

Ron Brumbarger

Founder - Team Monocles

/03

Great Job !!

Love the idea of a new IoT device.

Great Job !!

Love the idea of a new IoT device.

Great Job !!

Love the idea of a new IoT device.

Terri Wada

Professor IoT Bussiness @ IU

Terri Wada

Professor IoT Bussiness @ IU

/04

F I N A L S O L U T I O N

Built for real detective work:

🕵🏽‍♂️ Fast, Smart, and Efficient

Built for real detective work:

🕵🏽‍♂️ Fast, Smart, and Efficient

C H A L L E N G E 1 / 4

How do we stop critical details

from getting buried?

How do we stop critical details from getting buried?

Smart Tags link notes directly to evidence

Inspired by physical bookmarks

Tags act as connectors—linking handwritten notes to all related

files, evidence, and documents stored in the case database.

Tags act as connectors—linking handwritten notes to all related

files, evidence, and documents stored in the case database.

Tags Types

Evidence Tag

Highlights key evidence mentioned in notes, linking it to case files incidents.

Relation Tag

Flags potential suspects referenced in the notes, providing quick access to their profiles and related case data.

Contradiction Tag

Identifies statements that conflict with verified data, offering direct links to supporting evidence.

Hypothesis Tag

Marks investigative theories, showing confidence levels and data sources that support or challenge them.

Create Tag

Users can create and assign their own tags for tailored investigations.

Easily assign or create tags

based on intuition

Select any line, right-click, and assign a tag—quick and intuitive.

The sidebar instantly surfaces detailed annotations, concise summary, and

relevant case files, transforming notes into actionable intelligence in real time.

Assign Tag

Create Tag

C H A L L E N G E 2 / 4

How do we capture

investigations in real-time?

How do we capture

investigations in real-time?

Twist the mic head to record.

Audio is transcribed

and organized into the sections shown below.

Twist the mic head to record.

Audio is transcribed and organized into the sections shown below.

Twist the mic head to record.

Audio is transcribed and organized into the sections shown below.

Smart Pen transform Speech into investigative insights

Emotional Mapping

Audio sections are analyzed to detect tones like anxiety or confidence — providing valuable context that helps interpret their statements beyond just words.

Contradiction

This feature flags inconsistencies by comparing audio statements with existing case data, highlighting contradictions that may require closer scrutiny or verification.

Related Files

Based on detected contradictions, the system recommends relevant files—videos, transcripts, or reports—saving time by directing attention to the most pertinent evidence.

Emotional Mapping

Audio sections are analyzed to detect tones like anxiety or confidence — providing valuable context that helps interpret their statements beyond just words.

Contradiction Detection

This feature flags inconsistencies by comparing audio statements with existing case data, highlighting contradictions that may require closer scrutiny or verification.

Related Files

Based on detected contradictions, the system recommends relevant files—videos, transcripts, or reports—saving time by directing attention to the most pertinent evidence.

C H A L L E N G E 3 / 4

How do we make report

writing effortless?

How do we make report

writing effortless?

How do we make report writing effortless?

Choose a format and type. AI transforms notes

into structured reports with consistency and

speed.

Choose a format and type. AI transforms notes into structured reports with consistency and

speed.

Choose a format and type. AI transforms notes into structured reports with consistency and

speed.

C H A L L E N G E 4 / 4

How do we make sense of

complex, scattered data?

How do we make sense of

complex, scattered data?

How do we make sense of complex, scattered data?

Ask Fido anything. AI responds with

insights, related files, and clarifies

complex connections.

Ask Fido anything. AI responds with insights, related files, and clarifies complex connections.

But wait, how would this actually work as a business?

Click to expand and explore more

D E S I G N S Y S T E M

To complete the picture, we developed Design System

Click to expand and explore more

D E S I G N S Y S T E M

To complete the picture, we developed

Scalable Design System

/ / 0 1

The Logo

The logo is shaped like the letter "F"—a visual metaphor for how investigations progress. The slanted vertical line shows detectives actively working toward solving the case. When this line meets the top horizontal bar, it marks the "critical moment" where detectives have gathered all their data. FIDO steps in here as their partner, helping them break through the confusion and move confidently toward resolution.

Combination Mark

Logo

/ / 0 2

Icons

The icon set uses curved, organic forms to create an intuitive visual language. Curved lines are easier to recognize quickly and reduce cognitive load during investigative work. All icons follow WCAG guidelines to ensure accessibility across all age groups, making them clear and legible for every detective using FIDO.

/ / 0 3

Smart Tags

Smart Tags leverage the familiar metaphor of physical bookmarks to help detectives instantly understand their linking and organizational function. Vibrant colors blend hues seamlessly across different tag types, creating a visually striking and energetic design language that enables quick categorization and identification.