FIDO

Forensic Intelligence & Data Optimizer

Canvas

Learning Management System

Canvas

Learning Management System

O V E R V I E W

O V E R V I E W

Fido is a smart pen paired with an intelligent analytics system, built to support law enforcement in the field. It captures handwritten notes in real time, digitizes them, and uses AI-driven tagging to surface key insights. Fido helps detectives focus on building intuition and solving cases—not managing paperwork.

FIDO is an IoT-powered smart pen integrated with a SaaS-based Investigation Management System. Designed for law enforcement professionals—empowering them to focus on solving crimes rather than managing documentation.

M Y R O L E

M Y R O L E

Environmental Analysis, Analyzing Qualitative Data, Performing User Interviews, Developing Product Strategy and Architecture, Prototyping, IoT Ecosystem, Business Model, Usability Testing, Gathering Feedback, and Implementing Iterations.

Environmental Analysis, Analyzing Qualitative Data, Performing User Interviews, Developing Product Strategy and Architecture, Prototyping, IoT Ecosystem, Business Model, Usability Testing, Gathering Feedback, and Implementing Iterations.

C L I E N T

C L I E N T

I N D U S T R Y

I N D U S T R Y

SaaS-based Investigation Management System

SaaS-based Investigation Management System

D U R A T I O N

D U R A T I O N

April 2025

1 Month

April 2025

1 Month

T O O L S

T O O L S

Smart Pen with AI Note & Audio Analytics

A pen that turns handwritten notes into digital text in real time. Paired with a smart analytics system, it helps detectives review, organize, and explore key details—creating, stimulating, and recommending intuition throughout the case.

Get the highlights.

Get the highlights.

Get the highlights.

W H Y ?

W H Y ?

So, what was the requirement of a smart pen-FIDO for the detectives?

To gain a deeper understanding, we observed real students using Canvas.

To gain a deeper understanding, we observed real students using Canvas.

Our insights highlight the need for strong user support from the beginning. Improving interface organization and navigation boosts usability, while clear feature access increases engagement and retention.

To gain a deeper understanding, we observed real students using Canvas.

To gain a deeper understanding, we observed real students using Canvas.

D E S I G N P R O C E S S

D E S I G N P R O C E S S

Agile UX Process

To gain a deeper understanding, we observed real students using Canvas.

To gain a deeper understanding, we observed real students using Canvas.

U X R

U X R

Understanding Detectives Flow

Too many useful features were hidden. We surfaced the best features so students could focus on what mattered.

Environmental Analysis

To gain a deeper understanding, we observed real students using Canvas.

To gain a deeper understanding, we observed real students using Canvas.

Our insights highlight the need for strong user support from the beginning. Improving interface organization and navigation boosts usability, while clear feature access increases engagement and retention.

Benchmarking

Learning from the competitors

Benchmarking

Learning from the competitors

"A benchmarking analysis showed me what are the best features

that other markets references are using and work for them.

A five-stage process transformed data into actionable insights for students, professors & administrative staff.

K E Y I N S I G H T S

04

To gain a deeper understanding, we observed real students using Canvas.

To gain a deeper understanding, we observed real students using Canvas.

Weeks

Research Papers

Detective Interviews

To gain a deeper understanding, we observed real students using Canvas.

To gain a deeper understanding, we observed real students using Canvas.

Detective struggles in their initial 48 hours of investigations.

To gain a deeper understanding, we observed real students using Canvas.

To gain a deeper understanding, we observed real students using Canvas.

Our insights highlight the need for strong user support from the beginning. Improving interface organization and navigation boosts usability, while clear feature access increases engagement and retention.

Organization & efficiency


Students indicate that they strongly seek out efficient processes and organizational methods for note-taking and accessing notes.

Organization & efficiency


Students indicate that they strongly seek out efficient processes and organizational methods for note-taking and accessing notes.

Prioritization


Depends on the density of information presented on crime scene. Detectives tend to struggle with how to structure their notes information later and

Prioritization


Depends on the density of information presented on crime scene. Detectives tend to struggle with how to structure their notes information later and

All this boils down to…

A list of most frequent and most severe usability issues that the testers faced.

A list of most frequent and most severe usability issues that the testers faced.

Prioritization


Depends on the density of information presented on crime scene. Detectives tend to struggle with how to structure their notes information later and

Prioritization


Depends on the density of information presented on crime scene. Detectives tend to struggle with how to structure their notes information later and

T H E D E S I G N G O A L

An IoT based solution that simplifies water usage tracking to help individuals save

money and build sustainable behaviors that support water-related initiatives globally.

An IoT based solution that simplifies water usage tracking to help individuals save money and build sustainable behaviors that support water-related initiatives globally.

A solution that simplifies water usage tracking to help individuals save money and build sustainable behaviors that support

water-related initiatives globally.

I D E A T I O N

I D E A T I O N

Value Proposition Canvas

To gain a deeper understanding, we observed real students using Canvas.

To gain a deeper understanding, we observed real students using Canvas.

The canvas grounded our process, keeping

our ideas focused and user-driven.

Information Architecture

To gain a deeper understanding, we observed real students using Canvas.

To gain a deeper understanding, we observed real students using Canvas.

Our insights highlight the need for strong user support from the beginning. Improving interface organization and navigation boosts usability, while clear feature access increases engagement and retention.

P R O T O T Y P I N G

P R O T O T Y P I N G

IoT Prototype Concepts

To gain a deeper understanding, we observed real students using Canvas.

To gain a deeper understanding, we observed real students using Canvas.

Our insights highlight the need for strong user support from the beginning. Improving interface organization and navigation boosts usability, while clear feature access increases engagement and retention.

I D E A T I O N

I D E A T I O N

Testing and Refining FIDO’s User Experience

To gain a deeper understanding, we observed real students using Canvas.

To gain a deeper understanding, we observed real students using Canvas.

Before - Digitalized notes with instant tagging.

1. All-in-one case information

We thought of squeezing all case-related information into a single screen because we felt having everything in one place would make it easier for the user to access basic details without shuffling between different screens.

View lo-fi wireframes

Before - Digitalized notes with instant tagging.

1. All-in-one case information

We thought of squeezing all case-related information into a single screen because we felt having everything in one place would make it easier for the user to access basic details without shuffling between different screens.

View lo-fi wireframes

Before - Digitalized notes with instant tagging.

1. All-in-one case information

We thought of squeezing all case-related information into a single screen because we felt having everything in one place would make it easier for the user to access basic details without shuffling between different screens.

View lo-fi wireframes

Sounds like things are going smoothly, right? Wrong.

Me

The UI overwhelmed all the stakeholders.

We had a bunch of design review cycles and got feedback

Yeah, it’s nice having everything in one place, but this thing’s got a steep learning curve — and honestly, we don’t have time to sit around figuring it out.

After - Digitalized notes with instant tagging.

So, we took a different approach. Presenting information is essential, but it doesn’t have to dominate the interface. Instead of displaying it upfront, we chose to show it more subtly, keeping the focus on the primary task.

2. Creating a Whitespace-Heavy Minimal UI

Here, we solved the 2 major problems:

A. Intrusive experience

B. Unclear visual hierarchy

Before - Investigation notes

After - Investigation notes

Before - Transcript

After - Transcript

3. Whitespace optimization for focus tasks

Since we maintained consistent whitespace throughout, we created more room for large tasks like audio transcripts, which demands focus and team collaboration.

High recall is also crucial. We minimized the user’s memory load by keeping elements, actions, and options clearly visible.

R E S U L T S

7+ User testing sessions later…

To gain a deeper understanding, we observed real students using Canvas.

To gain a deeper understanding, we observed real students using Canvas.

To gather user feedback, we conducted moderated testing sessions with detectives from the Indianapolis Metropolitan Police Department with a diverse range of experience levels and investigative roles.

P E N D E S I G N

Designed for Detection.

It writes. It records. It learns.

Fido Pen captures handwritten notes and instantly converts them into digital records. Powered by NLP and machine learning, it identifies key information and applies smart tags automatically. During interrogations, its built-in mic records audio in real time—delivering transcriptions and insights—all seamlessly synced to the system.

Twist-to-Record Mic. Rotate the pen’s head clockwise to activate the built-in microphone for instant audio recording.

Biometric Thumb Lock. Thumbprint sensor on barrel unlocks device, ensuring secure access for authorized user only.

Multi-Function Charging Dock. A sloped magnetic dock snaps pen into place—doubling as a notepad clip and portable power bank.

Designed for the Field. A compact, versatile solution that keep the pen powered and ready wherever the investigation leads.

F I N A L S C R E E N S

F I N A L S C R E E N S

A purposeful use of white space for clear focus.

This design uses ample white space to reduce distractions and cognitive overload. Clear visual hierarchy and improved information architecture guide users smoothly, creating an uncluttered layout that enhances scanability and decision-making.

Notes and Smart Tags.


Handwritten notes are instantly converted into digital records. Using NLP and machine learning, key details are identified and smart tags are applied automatically—organizing information into evidence, relationships, contradictions, and more. This streamlines case management and surfaces critical insights with minimal effort.

Increasing retention

through better usability.

The redesign improves usability by effectively integrating messaging and collaboration tools, enabling seamless peer interactions and access to course histories, which fosters a supportive learning community and drives higher user satisfaction and retention on the platform.

Fostering Intuition Through Tags.

F I N A L S C R E E N S

Fixing What Slowed

Students Down.

Select any line, right-click, and assign a tag—quick and intuitive.


The sidebar instantly surfaces detailed annotations, concise summary, and relevant case files, transforming notes into actionable intelligence in real time.

Assign Tag

Create Tag

Chat using Tag

Select any line, right-click, and assign a tag—quick and intuitive.


The sidebar instantly surfaces detailed annotations, concise summary, and relevant case files, transforming notes into actionable intelligence in real time.

Assign Tag

Create Tag

Chat using Tag

Smart Pen + Investigation Analytics Platform

Better together.

A logo that says 'Together We Thrive,'

with four hands that connect us!

A mic that transforms audio into insight.

Turning the mic head activates real-time audio capture. Each recording is transcribed and segmented into sections, complete with emotional tone mapping, contradiction detection, and concise summaries. Designed to support fast analysis and confident decision-making.

Emotional Mapping. Audio sections are analyzed to detect tones like anxiety or confidence — providing valuable context that helps interpret their statements beyond just words.

Contradiction. This feature flags inconsistencies by comparing audio statements with existing case data, highlighting contradictions that may require closer scrutiny or verification.

Related Files. Based on detected contradictions, the system recommends relevant files—videos, transcripts, or reports—saving time by directing attention to the most pertinent evidence.

AI-Enhanced Calendar.

Dark Mode

Light Mode

Smart scheduling with AI travel time.

Dark and daylight modes reduce eye strain for around-the-clock work.


When an urgent appointment arises between pre-scheduled events, AI suggests optimal available time slots—factoring in travel time—so new meetings fit seamlessly without disrupting the day.

At last, effortless report writing with AI.

A logo that says 'Together We Thrive,'

with four hands that connect us!

Choose a format, type freely and let AI handles the rest. Case notes are converted into structured, courtroom-ready reports with selectable AI templates, ensuring consistency, clarity, and speed without manual effort.

FIDO Business Model Canvas

A list of most frequent and most severe usability issues that the testers faced.

A list of most frequent and most severe usability issues that the testers faced.

D E S I G N S Y S T E M

FIDO Business Model Canvas

A list of most frequent and most severe usability issues that the testers faced.

A list of most frequent and most severe usability issues that the testers faced.

R E S U L T S

How users reacted

to using Fido.

How users reacted

to using Fido.

From awkward to awesome—see how users reacted after putting the prototype to the test and how it changed the way they think networking.

Reflection

Reflection

Key Learnings &
Take-aways
Key Learnings &
Take-aways
What could have been done differently?
What could have been done differently?
Future Opportunities
Future Opportunities

M O R E C A S E S T U D I E S

Let's build a better future together!
Say hi at hsbisht2402@gmail.com

Copyright © 2024 Hitesh Singh Bisht. All rights reserved.

Let's build a better future together!

Copyright © 2024 Hitesh Singh Bisht. All rights reserved.

Let's build a better
future together!

Say hi at hsbisht@iu.edu

Copyright © 2024 Hitesh Singh Bisht. All rights reserved.